To use the official globie online store, you need to create an account and log in.

You can reset your password from the "Forgot your password" link in the password input field on the "Login screen" here

Please contact our Customer Service.

Depending on your browser environment or the device you are using, an error may occur when registering or logging in.
Please clear your cache or try registering and logging in from another device or computer.
If this does not solve the problem, please contact us.

Your shopping cart will hold items you added indefinitely. However, if an item runs out of stock, it may be deleted from your shopping cart. We appreciate your understanding.

You will receive an "order confirmation email" after your order is completed.
If you don't receive the confirmation email, please check the configuration for domains / your spam folder.
Members can see the contents of their orders via "My Account".
* It may take some time for the email to be sent.
* If you've registered a wrong email address, we cannot resend the email.

Once your order is placed, we do not accept cancellations under any circumstances.
Please make sure you order the correct items and quantities.

No. Such items are not available for purchase as they are made to order.

We support credit card, and PayPal.

Please ensure that the shipping address you provide is complete and accurate. We are not responsible for delays, failed deliveries, or cancellations caused by incorrect or incomplete address information provided by you.

You can't specify your desired delivery date / time.
We appreciate your understanding.

After you click on "CHECK OUT", you can select a shipping address.

Please contact us through email contact@globie.net .
The shipping address cannot be changed after your order has been shipped.

You can check the progress of your order from "My Account".
Items marked "shipped" are en route to your shipping address. We have already shipped items if the shipment information is "shipped".
Please check the order number found in your order confirmation email.

You can check the status of your order using the "order number" in your "order confirmation email" from "My Account".

In addition, if your order comprises multiple items, they will be shipped together when they are all ready.

Orders are shipped separately, so multiple orders cannot be sent together.

If your package is returned to us due to customer-related reasons such as an incorrect address or failure to receive the package, we may not be able to arrange redelivery depending on the timing of your request and our operational status.
Additional shipping fees will apply for any redelivery request that is accepted. Please ensure that the shipping address you provide is complete and accurate to avoid any issues.

Once your order is placed, we do not accept cancellations under any circumstances. Please make sure you order the correct items and quantities.

We are sorry, but you cannot change your order once it is placed.

The items can be returned only if it is delivered faulty.

If the item was damaged at the time of receipt, please send us email with the picture to know the damaged parts and the receiving date and time.
We accept exchanging or returning within 14 days of the arrival of the item.
Please do not dispose of the package, outer packaging, or wrapping for research purposes.

Please contact your bank or payment processing company.

Please contact us through email store@globie.net.