Frequently asked questions

Member Registration

Do I need to register as a member?

To use the official globie online store, you need to create an account and log in.

I have forgotten the password for my account

You can reset your password from the "Forgot your password" link in the password input field on the "Login screen" here

Can I delete my account?

Please contact our Customer Service.

I am unable to register or log in

Depending on your browser environment or the device you are using, an error may occur when registering or logging in.
Please clear your cache or try registering and logging in from another device or computer.
If this does not solve the problem, please contact us.

Ordering

Is there an expiration date for my shopping cart?

Your shopping cart will hold items you added indefinitely. However, if an item runs out of stock, it may be deleted from your shopping cart. We appreciate your understanding.

How can I check the status of my order?

You will receive an "order confirmation email" after your order is completed.
If you don't receive the confirmation email, please check the configuration for domains / your spam folder.
Members can see the contents of their orders via "My Account".
* It may take some time for the email to be sent.
* If you've registered a wrong email address, we cannot resend the email.

Can I change the items in my order after ordering?

Once your order is placed, we do not accept cancellations under any circumstances.
Please make sure you order the correct items and quantities.

Can I purchase an item that is past its sales period?

No. Such items are not available for purchase as they are made to order.

Payment

What kind of payment methods do you accept?

We support credit card, and PayPal.

Shipping

Can I specify a delivery date / time?

You can't specify your desired delivery date / time.
We appreciate your understanding.

Can you ship to an address different from my registered address?

After you click on "CHECK OUT", you can select a shipping address.

Is it possible to change my shipping address after ordering?

Please contact us through email contact@globie.net .
The shipping address cannot be changed after your order has been shipped.

How do I check the shipment information?

You can check the progress of your order from "My Account".
Items marked "shipped" are en route to your shipping address. We have already shipped items if the shipment information is "shipped".
Please check the order number found in your order confirmation email.

My order has not arrived yet.

You can check the status of your order using the "order number" in your "order confirmation email" from "My Account".

In addition, if your order comprises multiple items, they will be shipped together when they are all ready.

Is it possible to send multiple orders at once?

Orders are shipped separately, so multiple orders cannot be sent together.

Is it possible to have items that have been returned resent?

Items can be resent, but we may charge an additional fee depending on the reason they were returned.

Canceling or returning orders

Can I cancel my order?

Once your order is placed, we do not accept cancellations under any circumstances. Please make sure you order the correct items and quantities.

Can I change my order?

We are sorry, but you cannot change your order once it is placed.

Can I return items?

The items can be returned only if it is delivered faulty.

I noticed an item had been damaged when I unpacked my order. How can I exchange the item?

If the item was damaged at the time of receipt, please send us email with the picture to know the damaged parts and the receiving date and time.
We accept exchanging or returning within 14 days of the arrival of the item.
Please do not dispose of the package, outer packaging, or wrapping for research purposes.

Which account do you send refunds to?

Please contact your bank or payment processing company.

Inquiries

What forms of contact do you accept?

Please contact us through email contact@globie.net .